Privacy & Data Protection

Privacy Policy

We take your privacy seriously. This policy explains how DineFlix collects, uses, and protects your personal information and restaurant data.

GDPR Compliant

Introduction

DineFlix Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant CRM platform and related services (collectively, the "Service").

This policy applies to all users of our Service, including restaurant owners, staff members, and customers whose information is processed through our platform. By using our Service, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

Information We Collect

Account Information

When you create an account with DineFlix, we collect:

  • Name, email address, and phone number
  • Restaurant name and business information
  • Billing and payment information
  • Profile preferences and settings

Customer Data

Through your use of our Service, we process customer information on your behalf:

  • Customer names, contact details, and preferences
  • Reservation and booking history
  • Order history and dining preferences
  • Loyalty program participation and rewards

Technical Information

We automatically collect certain technical information:

  • IP address, browser type, and device information
  • Usage data and analytics
  • Cookies and similar tracking technologies
  • Log files and error reports

How We Use Your Information

Service Provision

  • Provide and maintain our Service
  • Process reservations and orders
  • Manage customer relationships
  • Generate analytics and insights

Communication

  • Send service notifications
  • Provide customer support
  • Share product updates
  • Send marketing communications (with consent)

Improvement

  • Analyze usage patterns
  • Improve our Service
  • Develop new features
  • Troubleshoot issues

Legal Compliance

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect rights and safety
  • Respond to legal requests

Information Sharing and Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information or customer data to third parties for marketing purposes.

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • • Payment processing and billing
  • • Cloud hosting and data storage
  • • Email and communication services
  • • Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

Our Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest using industry-standard protocols

Access Controls

Strict access controls and authentication mechanisms

Monitoring

24/7 security monitoring and threat detection

Backups

Regular automated backups and disaster recovery procedures

Staff Training

Regular security training for all team members

Compliance

GDPR, CCPA, and industry standard compliance

Your Privacy Rights

Under GDPR and Other Privacy Laws, You Have the Right To:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Request correction of inaccurate or incomplete information.

Delete Your Information

Request deletion of your personal information (subject to legal requirements).

Data Portability

Request your data in a portable format to transfer to another service.

Object to Processing

Object to certain types of processing of your information.

Restrict Processing

Request limitation of how we process your information.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@dineflix.co.uk or use the contact information below.

We will respond to your request within 30 days and may need to verify your identity before processing your request.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

General Privacy Inquiries

info@dineflix.co.uk

+44 7787045480

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